Future Ready Unified Communications with Real Time Solutions

Ian Purdell – Canada Channel Leader

• Avaya Hybrid Solutions
• Premise Vs Cloud Solutions
• Avaya Engage Conference (Orlando, FL)
• Cloud Unified Communication
• Innovation without Disruption
• Remote Contact Centre

Seamless Integration – Customer Experience

Andrew Corder – Director of Professional Service and Sales

Telecom integration with ERP systems can streamline business processes, increase operational efficiency, and improve overall communication within the organization. By integrating telecom and ERP systems, businesses can better manage their resources, reduce costs, and enhance customer service.

Future-ready unified communications (UC) refer to the integration of various communication tools and platforms to provide seamless and efficient communication and collaboration experiences across different devices and channels. Here are some key considerations for achieving future-ready unified communications:

1. Cloud-Based Solutions: Embrace cloud-based UC solutions as they offer scalability, flexibility, and accessibility from anywhere, anytime. Cloud deployments provide businesses with the agility to adapt to changing communication needs and scale up or down as required.
2. Multi-Channel Communication: Future-ready UC should support multiple communication channels, including voice, video, chat, email, and social media. This enables users to choose the most appropriate channel for their communication needs while maintaining continuity across platforms.
3. Mobility and Remote Work: With the rise of remote work and mobile devices, future-ready UC should prioritize mobility. It should enable seamless communication and collaboration regardless of the user’s location or device. Features like mobile apps, softphones, and secure remote access are essential.
4. Integration with Business Applications: UC platforms should integrate with other business applications such as customer relationship management (CRM), project management, and team collaboration tools. This integration allows for contextual communication, data sharing, and workflow automation, improving productivity and efficiency.

Join our webinar meeting on Avaya Spacer platform HERE

or email us to register your  spot nino@tanetworks.ca